At Magic Eden, we prioritize the safety of your digital assets. Recently, there have been reports regarding a warning prompt displaying sensitive information. In this article, we'll delve into the details of this warning, its implications, and the measures in place to mitigate risks.
Understanding the warning
The warning allows users to access their mnemonic seed phrase outside of the Magic Eden Wallet extension. This occurrence, while rare, understandably has raised confusion regarding the security of our platform.
Why will you see this warning?
The warning may pop up due to a problem with how private keys are encrypted. Despite our strong security measures, unexpected issues like key corruption or system errors can cause this problem.
Security measures in place
Magic Eden employs robust security measures to safeguard your assets. Your mnemonic seed phrase is securely encrypted, and private keys are generated on the fly, ensuring the utmost protection.
Importantly, access to sensitive information such as the mnemonic seed phrase requires proper authentication. When initiating any operation that involves sensitive data, such as the recovery flow, users are prompted to enter their password. This authentication step ensures that only authorized users can access their mnemonic seed phrase.
Emergency recovery protocol
It's important to note that the warning prompt and subsequent recovery flow occurs outside of the wallet app, which can lead to confusion among users. However, we assure you that it is safe to continue. Users will need to enter their password to access the recovery phrase.
We acknowledge that this current setup is not the best user experience, and we are actively working on implementing the recovery flow within the app for a smoother and more intuitive user journey.
Community engagement and transparency
Transparency is key to fostering trust within our community. We actively engage with users, address concerns promptly, and provide regular updates on our security measures. Your feedback is invaluable in driving continuous improvement and enhancing the overall user experience.
At Magic Eden, safeguarding your assets is our top priority. While the warning prompt may have caused apprehension, rest assured that we are committed to fortifying our security measures and delivering a seamless user experience.
If you have any further questions or concerns, please don't hesitate to reach out to our support team via the chat widget on help.magiceden.io.