This article provides step-by-step instructions to troubleshoot any difficulties you may encounter while registering, signing up for, or connecting to whitelists through the Whitelist Tool. Follow the guidelines below to resolve common issues and ensure a smooth experience.
Access Magic Eden on a desktop or laptop
To begin the troubleshooting process, make sure you are using a desktop or laptop computer to access Magic Eden. Some functionalities may be limited or unavailable on mobile devices.
Disable ad blockers and popup blockers
Disable any ad blockers and popup blockers in your web browser. These extensions or settings can interfere with the proper functioning of the Whitelist Tool. Refer to your browser's documentation for instructions on disabling these features.
Disconnect your wallet from the whitelist tool
If you are facing registration or connection issues, it is advisable to disconnect your wallet from the Whitelist Tool temporarily. Follow the steps below to do this:
Navigate to the Whitelist Tool.
Locate the wallet connection settings.
Choose the option to disconnect or log out from your wallet.
Perform a hard refresh of the page
Performing a hard refresh of the page can help clear any cached data and ensure you are accessing the most up-to-date version. Use the following key combinations based on your operating system:
Mac: Press Shift + Command + R
Windows: Press Control + F5
After performing the hard refresh, proceed to the next step.
Reconnect your wallet to the whitelist tool
Now that you have refreshed the page, it's time to reconnect your wallet to the Whitelist Tool. Follow the instructions provided by the platform to re-establish the connection. This step ensures that your wallet is properly linked to the whitelist registration process.
Sign in to your profile on Magic Eden
To participate in whitelists, signing in to your Magic Eden profile is essential. Make sure you are logged in using your registered credentials before proceeding further.
It is recommended to connect your Discord account as the final step.
Contact our dedicated support team
If you have followed all the troubleshooting steps and continue to experience problems, our dedicated support team is here to assist you. Feel free to reach out to them for personalized assistance in resolving any issues you may encounter. They are committed to providing the best possible support and ensuring your satisfaction.
We hope this troubleshooting guide has helped you resolve any difficulties you faced during the registration, sign-up, or connection process with the Whitelist Tool. Should you require any additional support, our team is always ready to assist you.