This content is for educational purposes only and should not be considered financial advice or an inducement to buy, sell, or trade cryptoassets.
This guide will take you through the steps to address and resolve network or connection issues for your Magic Eden App.
What network issues mean
Your Magic Eden App depends heavily on a seamless internet connection to pull information regarding your crypto assets from blockchain networks. When there's an issue with your connection:
Your wallet may display wrong balances or not show some transactions.
The ability to send funds might be impacted.
Various factors can lead to these network or connection discrepancies. Let's delve into some commonly recommended solutions for these issues.
Steps to troubleshoot your network
Pre-requisite
Ensure that you've safely noted down your 12-word secret recovery phrase. Having this phrase on hand is crucial; without it, should you lose access to your wallet, recovery would be unattainable.
Follow these steps to address network or connection issues:
Update your wallet
Before attempting any other solutions, make sure you're running the latest version of Magic Eden App. Keep your software up-to-date to avoid many common problems.
Restart your device
A simple reboot of your device can sometimes solve connection problems. Close Magic Eden App, restart your device, and then open the wallet again to see if the issue persists.
Check your internet connection
Restart both your internet router and modem. This can often resolve standard connection problems.
Experiment with a different internet source. This could be an alternate WiFi network or a mobile data connection. For those on a desktop, consider creating an internet hotspot via your mobile device.
Check for external interference
If the Magic Eden App is the sole application facing connection hitches, check if antivirus software, firewalls, VPNs, or any system security settings might be obstructing connections to and from the wallet.
Restoring Magic Eden App
If you're still facing problems, try restoring your Magic Eden App. This requires you to delete your current Magic Eden App and reconnect by inputting your secret recovery phrase. Follow these steps to back up your wallet:
Profile
Within the Magic Eden App, click the Profile icon or name at the top left corner of the Home page
Access security settings
Once you are on the Accounts page, select the settings gear icon at the top right of the page
Access security settings
Click the security icon, then click on 'Back Up'.
View recovery phrase
You will see a warning message emphasizing the importance of keeping your recovery phrase safe and not sharing it with anyone. If you wish to continue, click the 'View Recovery Phrase' button.
Enter your passcode (Mobile)
You be asked to enter your passcode. Ensure no one can see your screen, as anyone with this phrase can steal any asset stored in this account.
Enter your password (Desktop)
If you are using the desktop app, you will need to enter your password. Please ensure no one can see your screen, as anyone with this phrase can steal any asset stored in this account.
Reveal & back up
Click the 'Reveal' button to show the recovery phrase. Write it down with a pen and paper to back it up securely. Click 'Continue' to continue the Backup process.
Use caution
Anyone with this seed phrae can steal any asset stored in this account. Use caution if creating a digital copy and ensure it is stored securely.
Backing up your recovery phrase or private key is essential for securing your assets. Never share these details with anyone and store them in a safe place to prevent unauthorized access.
By following the steps outlined above, you can potentially resolve any network or connection issues. Remember, our team is always here to assist you — your seamless on-chain experience is our priority.